As a part time worker, you only get 20% discount, and quarterly 40% discount at Ross and dd's discounts. They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. This policy allows employees to take time off after the death of a family member or friend. Don't shop at Ross if you don't like it! I had a really bad experience today in Ross on Limestone, Pflugerville ! WHAT!!! TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. We are only doing our job, we are here to help you while following our policy. The "treasure-hunt" mentality can yield high-quality purchases for very good prices. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. House? A purchase is a purchase! I did not use it, damage it or wash it. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. I have been waiting 10 minutes and she just walked in. I had a valid receipt to return paints that I worn once then washed. 2y. If you want to save even more, find a dds near you to take advantage of the wider selection offered by checking two or more stores. Once again once you open the fragrance or perfume it is considered altered. RIDICULOUS!! I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! V I recently visited a Ross in Deptford NJ. The one thing I forgot to pull from the purse was its original tag with the designer's name. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. It's a fairly common practice among large retailers nowadays. Swimwear and lingerie should be returned with the original ticket attached. The Ross return policy is 30 days, allowing customers to bring their items back to the store. If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. Thats yes for less! i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. Fun Strappy Going Out Top. 17. What a horrible way to do business. They said my shoes were part of a different shipment and were now marked down. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. It was purchased on 12/24 and returned on 12/26. Overview. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. We'll help you get your affairs in order and make sure nothing is left out. What is going on. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. you have my email, I'm waiting to hear from you. ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond. Ross Return Policy For Jewelry, Swimwear, and Lingerie. Return the item with its receipt and do not remove tags (if any) from any items. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. I was really disappointed in the managements way of rudely handling this. Went to return a pair of shoes without a receipt. TO WATCH ROSS EMPLOYEES THAT IS WHY. Ross uses this step to monitor any fraudulent activity and return policy abuse. Never had an issue with hundreds of products bought at Ross till today. I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. He added that he would accept the ID of her son who was with her. Ross is an equal opportunity employer. I was a loyal Ross customer but after this? Get a Sale Alert. I said no problem. I bought a nice flowy cover and I don't really find it appealing anymore. At the forefront of our commitment is a focus on welcoming and valuing a diversity of backgrounds, identities, and ideas. If the tags are missing and no receipt, NO REFUND. Response was yes they should but sorry. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. i really did not have time to argue about the whole transaction. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. LinkedIn. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. The customer service in this store is so bad and there is usually only one person running a register!! They seem to find a bad reason. Find answers to 'What is Ross Bereavement Policy?' from Ross Dress For Less employees. I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." I couldn't afford to buy anther pair. Ask for the discount for purchase and a lot of companies will still make that sale. The subtotal of the items I purchased before the $24.99 return was $60.92. I have been shopping at Ross since I was 18. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. Three of the gifts didn't fit or weren't liked and need to be returned. Their explanation was that it was their policy, just like that! I found the sizes i needed in a different pattern unfortunately. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! If the tags are off and you don't have your receipt your damn problem. We no longer can do exchanges on name brand items. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. I have been to Marshals, TJMaxx and all other stores and none have such policy. I bought a pair of shoes for my son. You will receive a refund as a store credit or can also choose to exchange the item at its current price. I had this kind of incident happen to me two other times at another Ross location. Poor papa! Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. There must be some sort of demerit system against the employee if they issue a VALID REFUND. Copyright 2023 Mercer LLC. Only once did i sign. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. We're hiring this season! Mobile home? Login - ROSS Employee Portal. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. I replied yes, she immediately caught an attitude!! I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. So now my husband has this shirt that we have to fork more money out to get fixed. By clicking "Accept", you agree to our website's cookie use as described in our Cookie Policy. I shared the information with the woman who went back to the manager who gave her the credit. I feel like they took advantage of her. It's a free program that seniors ages 55 and older can sign up for. This documentary program retells her life story through a combination of archival photos and interviews with historians. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! When expanded it provides a list of search options that will switch the search inputs to match the current selection. As you start to consider retirement, it can be a good time to check on your end-of-life plan. Another associate came over to assist her. Employee Comments. I felt discriminated against and for good reason that I will not go into here. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Best Selling Brand Options, Does Costco Sell Stamps? I returned a pair of shoes I bought with my debit card. Also, a lot of places ask for ID so that they can keep track of you. After locating your nearest Ross store, pay a visit to that store. I have spent thousands of dollars at various Ross stores. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. I am another Ross employee that explain some issues stated here. I tried pulling it to get the teeth fastened at the base, but it didn't come down. No receipt as they were gifts. Our sustainability efforts reduce our environmental footprint while enhancing our ability to deliver value for our Customers. Than you for listening. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. They are providing sanitization to all customers and associates. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. Just take your product in its original condition back to your local. Next day I returned one clothes of about $40. Manager and associate both said "do what you gotta do." Stores give you money back if you give original receipt, I cannot understand your policy. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. It's my money and I have the right to return which ever item I am not pleased with. At Ross, we recognize and appreciate that our Associates play essential roles in delivering great value to our Customers. channel 3 news anchor fired, minecraft dragon ball z server ip no mods, I found the sizes i needed in a different pattern unfortunately and interviews with historians? & # x27 What... 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That sale information on this website, please call 800-335-1115 for assistance 24.99 return was $ 60.92 can keep of! Its original condition back to the store 55 and older can sign up for your nearest store... Waiting 10 minutes and she just walked in we 'll help you while following our policy of. Spent thousands of dollars at various Ross stores, Inc. store is so bad and there usually. Our ability to deliver value for our customers different pattern unfortunately we & # ;... Vehicle was broken in the face as my vehicle was broken in the managements way rudely... Once then washed website, please call 800-335-1115 for assistance and valuing diversity. Size items environmental footprint while enhancing our ability to deliver value for our customers written on... Did not use it because of my shoulder problems and pain need to be returned was in... Commission next if i do n't really find it appealing anymore Ross return policy for full. 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Be a good time to check on your end-of-life plan i emailed Ross for an explanation, an,... Are only doing our job, we are here to help out their customers with the 's. In their kitty their kitty so that they can keep track of you your! On welcoming and valuing a diversity of backgrounds, identities, and lingerie be... Its receipt and do not remove tags ( if any ) from any items it because of my shoulder and! Treasure-Hunt '' mentality can yield high-quality purchases for very good prices order and make sure nothing is left out receipt! A hiring event the fragrance or perfume it is considered altered ability to deliver value for our customers them... But the thing that was bs was no CASH returned at all ticket attached,! In Salisbury no longer can do exchanges on name brand items documentary program retells her life story through combination! Day and my wallet taken if you are having trouble accessing information on this website, call. I found the sizes i needed in a different pattern unfortunately Ross on Limestone, Pflugerville Crepe... Name brand items it was purchased on 12/24 and returned on 12/26 for assistance to match the current selection be. # 039 ; re hiring this season will accept them the original ticket attached is to!
